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Frequently Asked Questions


Customer Service

What Is Highvendor?

We're a licensed dispensary which operates for almost 5 years. Started our activity from a small shop in California and then opened an online store.
You can read more about us here and explore our store.

How Can I Be Sure Of The Quality Of Your Products?

We have been working for about 5 years and during this time we have had thousands of satisfied customers. Our products are always of the highest quality. You can read more reviews here.

How Can I Contact You?

There are several options:
E-mail: [email protected]
Phone: +1(801)748-8095
Also you can use online support chat.

What Are Your Working Hours?

Our store works from Monday to Friday 08:00 AM to 20:00 PM Pacific Time (UTC/GMT -7). Also you can call us or message 24/7.

What Is Your Physical Address?

You can find us at “5067 W Washington Blvd, Los Angeles, CA 90016”
Find our contacts here: Contact Us Page.

Our Products

Highvendor offers a wide range of products for recreational and medicinal purposes, so it’s necessary to do some research on what THC/CBD products are right for you. Our weed blog is a great resource for information on cannabis and psilocybin and best practices for a safe and rewarding experience.
You can check the full list of our products by next categories: cannabis, edibles, vapes, concentrates, accessories, etc.

Orders

How Can I Make An Order?

The same way as in regular online store - choose the products you are interested in, specify name and address (it’s better to use another name) and wait for your package - no signature required upon delivery.

Is It Safe To Order?

Buying weed online can be tricky and risky sometimes if you don’t work with the right company like Highvendor, as we make it as safe as possible - we’ve got many years of experience using courier and mailing services for marijuana, edibles and other CBD/THC products delivery.
Our company exclusively uses vacuumed, properly sealed and discreet packages even for the smallest orders as your safety is our priority.

How Long Does It Take To Process My Order?

Depending on the order quantity and your location, we take between 8 – 24 hours to process and package your cannabis order. A more accurate time-frame will be provided when you place an order.

Can I Use A Fake Name For Order?

Yes! If you use a fake name then choose something real like: “Adam Bevery”. Orders that have names like: “B.H.” look suspicious and sometimes won't be delivered.

Which Package Do You Use?

As indicated before, we use only vacuumed, sealed and discreet packages for our products shipping.

Do I Need A Medical Cannabis Card To Make An Order?

Depends on the state you are living in. Some states require only medical marijuana and some are open to recreational use. Go through the checkout process on our website and see if its required for you.

Are There Any Discounts On Orders?

We’ve got a lot of sales and discounts during the year on various products, especially before holidays. In addition, we welcome all our new customers with a 20% discount.

Do You Send Free Samples?

Free samples are not needed since our company is the only one on the market that sells marijuana and other THC/CBD products at retail in the smallest quantities - marijuana from 1/8 oz and everything else from one unit, and at the same time delivery is still free to any state.

Do You Sell To Minors?

Minors as we call them are customers below 18 years of age. We do not offer any services to person or persons below the age of 18 years. However if you are a patient or suffering from anxiety related problems then we can sell small quantities of specified products to you.

Payment Methods

How Can I Pay?

We’re trying to be flexible and client-oriented at the same time. You can pay with PayPal, CashApp, Cryptocurrencies and other ways.

Can I Pay With Debit/Credit Card?

As now we’re in process of online acquiring set up, you can pay with Paypal and CashApp through direct debit.

Do You Accept Other Payment Methods?

At the nearest time we’ll start accepting Zelle, Western Union, MoneyGram and more cryptocurrencies.

Delivery

Where Do You Deliver?

We deliver to all 50 states.

Do You Deliver Outside USA?

No, our store delivers packages only within United States.

Do You Deliver To Post Boxes?

Yes, just mention it at your delivery address.

Do You Deliver To Military APO/FPO addresses and US Territories?

No, we don’t ship to military APO/FPO and US Territories.

How much do you charge for shipping?

The shipping is completely free to all states regardless of the order price.

Can I Choose Other Delivery Method?

No, we’ve got a long-term and reliable partnership with courier and mail forwarding services, so the delivery method couldn’t be changed.

How Long Will It Take?

Most orders arrive in 3-4 business days, if you place an order before 5pm. Delivery to some remote locations and small towns in the USA can take up to 5 business days. Orders placed on weekends and statutory holidays are processed on the following business day. You can check the status of your order on our website under My Account.

Can I Track The Location Of My Package During Delivery?

Yes. All orders will receive an email notification that will include your tracking number. To track your package, all customers have their own private account.

What If The Order Is Lost Or Spoiled?

If the order is lost or spoiled because of a shipping company mistake/actions, you can claim a replacement of the package or refund in some cases. Read more in our ToS.

Return Policy

Can I Return My Package?

No, under the new marijuana laws, we cannot receive marijuana back from customers, however, members can contact Customer Care Representative and negotiate a solution to your issue.